Frequently asked questions about dealing with our shop

General Questions

How do I reach support?

The best way to reach support is via the email address Office hours are Monday to Friday 10:00 a.m. - 6:00 p.m. We try to answer as soon as possible.

Can I order as a guest?

In order to be able to order, you have to verify yourself as a trader, this is only done by creating a customer account .

Why do I have to register with a tax number?

We take the tax number or VAT ID number. to verify our commercial customers as such.

How do I unsubscribe from the newsletter?

It would be a pity if you missed out on future offers and new products in the shop. However, you can easily unsubscribe from the newsletter by clicking on the "Unsubscribe" button in an e-mail from us.


Where can I find my orders?

You can find your orders in your account . You can access your account via the menu bar. You must be logged in to see your orders.

How and when can I cancel my order?

You can cancel your order as long as it has not yet been shipped. To cancel this, please send us an email to with the order number and the order.

Are international orders accepted?

We also sell and ship abroad. Should you encounter any problems with check-out, shipping or payment, do not hesitate to contact us.

How can I track my order?

After we have shipped your order, you will be sent a tracking code by email, which you can use to track your order.

I would like to buy larger quantities at better conditions!

If you want to buy larger quantities than listed in our price table, then simply send an email to and we will be happy to discuss other conditions with you!

How do I pay my bill?

You will receive your invoice from us by email. Ouraccount details are listed on the invoice. Transfer the full amount and state your order number as reference.

I lost my invoice, what can I do?

If you have lost your invoice, simply send us an email and we will send it to you again.

customer account

How do I create a customer account?

You can easily create a customer account via this link or via the account button in the top right-hand menu. A valid tax number, which we use to verify your business, is important for the creation.

How do I change my password?

You can easily reset your password via this link or by clicking on "Forgot your password" when logging in. You will receive an email with a link to set a new password.

How do I change my shipping billing address?

You can easily change your delivery address or billing address via this link or in your account settings.

How can I delete my customer account?

You cannot delete your customer account yourself. For the deletion of your data you have to send us a request by e-mail to .

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Fröhlich Vital GmbH

At locomotive depot 14E, 10965 Berlin Germany